Ever been on hold? (Lookin' at you Comcast). Here are the 10 phases we go through - someone save us.
The Hopeful Phase: It’s not convenient to be put on hold, but when it first happens you may hold out hope your call will be answered quickly, because you’re a fool.
The Sigh Heavily Phase: It’s taking longer than it should so you start the heavy sigh. Every 5 seconds until the people around you get annoyed. While tapping your finger on the nearest hard surface.
The Oh Crap, I Have to Pee Phase: At this point you have to pee, bad. You’re left with two choices - try and hold it until someone finally answers or go pee and risk them answering mid-stream.
The Jittery I Have to Pee Dance Phase: You decided to wait because, how long can this freaking take? Big mistake. Now your bladder is ready to erupt, so you start dancing around, crossing your legs tighter than a metal vice.
The Screw it, I’m Peeing Phase: At some point, enough is enough so you go pee. You put the phone on mute and hope for the best. There is a 75% chance the representative will answer mid stream.
The Misplaced Anger Phase: You’re starting to feel yourself go into a rage so you direct your anger on the stupid elevator music they keep playing and the guy that says, “Your call is important to us, please hold on the line until a representative can assist you.”
The Start Swearing at Phone to No One Stage: You start saying things like, “Oh, my phone call is important to you? THEN WHY ARE YOU WASTING MY LIFE YOU STUPID VOICE MAN?!?!”
The Bargaining Phase: Maybe you should hang up and call back. But you can’t because then you’ll be at the back of the line and wait longer. Maybe you should call back another day. But you can’t because you have meetings! Maybe you don’t actually need help, maybe you can miraculously fix it yourself? Yeah right. You’re screwed.
The Acceptance Phase: You start to accept your fate. You slip into a deep depression.
The Death by Waiting and/or Rage Phase: The representative finally answers the phone and as they take your name the line is disconnected. You melt like butter into a puddle of rage. You curl up into the fetal position and you may even cry. Yes. You cry.
This is my #HoldFace. As you can see, it's very similar to my #ConstipatedFace.
To kick off the movement #HoldNoMore is launching a 'Hold Face' march to demand companies provide alternatives to this outdated practice - either stop putting us on hold, or provide another solution. Learn more about the campaign here and also check all the glorious #HoldFaces. Bethany Frankel could have tried a little harder if I'm being perfectly honest ;)
Like countless other consumer rights’ movements (i.e. FCC “no wait on tarmac” bill, or the FTC’s no robocalling) we can collectively demand that companies be held accountable for making us wait on hold to resolve our issues. Time is money, it’s precious, yet there is no accountability for these companies to respect and value our time. Here's some facts that will really grind your gears. Did you know ...
53% of Americans say they spend 10 to 20 Minutes on hold every week, which adds up to 13 hours annually?
86% consumers report being put on hold every time they call a business?
48% believe the customer service representatives who answer the phone calls are not helpful?
71% of people are tremendously annoyed when they can’t get a live customer service agent?
It’s estimated that bad customer service calls like this costs Americans $108 billion a year?
ATT invented the 800 number, this group wanted to bring this to light in a humorous demonstration/protest.
So, who's with me in joining the #HOLDNOMORE campaign? Let me see your #HOLDFACE!
Property of the Holdnomore.org
Disclaimer: HoldNoMore.org sponsored this blog post. The opinions and text are all mine.